Technical Support Specialist II

Job Title: 
Job ID: 
17-011CA

Bastyr University is an accredited private institution, internationally recognized as a pioneer in the study of natural healing. This position is based at our San Diego campus.

Do you love helping others with their computer problems and questions? Are you a patient, excellent teacher? Consider becoming a key member of the Bastyr University Information Technology team, where we honor passion for excellence while encouraging work-life balance. Be the “front-line” person in answering trouble calls from Staff, Faculty, Students, and Alumni regarding network access, computers and phones at the University site. Excellent customer service is a must! Install and troubleshoot workstation software. Consult with other IT staff members and with outside vendors for guidance when necessary. Manage system-wide workstation security and anti-malware protection. Identify staff training needs, recommend training plans and provide training as needed.

Department: 
Information Technology
Position type: 
Staff
Qualifications: 

This position requires at least three years’ experience providing end-user computer and networking support in an environment of 150+ users. Excellent Windows hardware and software troubleshooting skills plus strong customer service capabilities, including good communications and instruction skills, are also required. Experience with MS-Office and maintaining VoIP phone systems is preferred, and the successful candidate will have a four-year degree in a related field, or equivalent experience. Assists in E-learning with common Moodle troubleshooting. Identify set up and supply needs to ensure adequate maintenance and of equipment. Please note that we are looking not just for a technician, but for a “people person” who takes pleasure in helping others.

Bastyr University’s IT team currently consists of terrific professionals who have a lot of fun working together to provide the best possible computer services to our user community. We have an opening for a smart and creative individual with a commitment to excellence and a great sense of humor. 

Our excellent benefits include medical insurance coverage for many alternative as well as traditional practitioners.

Please indicate job title and number (#17-011CA) in subject line and send your cover letter, resume and references to: jobs[at]bastyr[dot]edu

Location: 
California Campus (San Diego, CA)