Bastyr University’s Center for Natural Health in Wallingford is now hiring a friendly, team oriented and hardworking individual as the first line of contact in our fast paced medical clinic front office. Responsibilities include scheduling appointments for numerous departments, verifying patient demographics, check-in/out, answering multi-line phones, referral authorizations, insurance verifications both online & over the phone, and collecting copays and amounts due at appointments. Our PSRs also work closely with our Medical Records and Billing departments.
Candidates must have previously worked in a setting where excellent customer service is a priority. Needs to be reliable, self-motivated, enjoy working with people, handle stressful situations in a professional manner, and be detail oriented and punctual. Our front desk staff schedule for over 12 departments, so this person must be able to multi-task, interface with multiple computer programs and work under time pressure in an extremely busy clinic environment. Familiarity with Natural Medicine is preferred.
High School Diploma or equivalent experience required; College or post high school training desired. Must have excellent English language skills, both written and verbal. Strong computer skills are mandatory for this position with proficiency in Microsoft Office Suite. Staff work in multiple programs at the same time. Must possess familiarity with Practice Management software (EPIC preferred).
The position is full time at 40 hours/week and includes evenings, and occasional weekends.
Please refer to Job #18-017 and position title when applying and send cover letter, resume and references to: email@example.com Serious applicants only please. No phone calls or paper copies.