Student Complaint Process

Current students are encouraged to utilize the complaint process established by Bastyr University, as published in the Student Handbook on the University's intranet MyBU. Prospective students who wish to make a complaint should contact Susan Weider, Dean of Students, at (425) 602-3000.

If you are a Washington student or resident and are unable to resolve your concern internally with Bastyr University, you can contact the Washington Student Achievement Council (WSAC), which has authority to investigate most student complaints. Visit http://www.wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.

If you are a California student, you may contact the Bureau for Private Postsecondary Education (BPPE) to file a complaint. For BPPE student complaint information, please refer to www.bppe.ca.gov/enforcement/complaint.shtml.

If you are a non-Washington or non-California resident and are unable to resolve your concern internally with Bastyr University or through the two agencies listed above (WSAC or BPPE, respectively), you may contact either NC-SARA OR your home state agency to file a complaint - depending on your home state's student complaint process. Please refer to Bastyr University's current list which outlines each state's complaint process.

Active U.S. military service members, veterans and their family members may access the Department of Defense's Postsecondary Education Complaint System at http://www.benefits.va.gov/GIBILL/Feedback.asp.