Dispensary Assistant 1 PT

Duties

Dispensary Assistant 1 – Part-Time Position (#21-042)

Bastyr Center for Natural Health – Seattle, WA

Customer service-based, patient facing position. Responsible for filling prescriptions, providing inventory support, conducting retail sales, and communicating with patients, co-workers, doctors, and students in a teaching clinic environment.

Bastyr University believes that inclusive diversity is essential for achieving academic excellence and creating a profoundly enriching university experience. Our faculty and staff are committed to achieving our mission by educating students to be future leaders that bring the natural health arts and sciences to people from all backgrounds. Promoting an educational environment that allows students, faculty and staff to develop their talents while experiencing a sense of community, we expect campus members to engage in respectful communication, behaviors and thoughtful self-reflection, increase their understanding of cultures and empower people who are disenfranchised, marginalized or oppressed. In so doing, the University pledges to prepare our students (and support faculty and staff) to recognize and appropriately respond to health inequities that affect multiple communities. This involves infusing DEI knowledge, skills, and practices in all academic programs, clinical training and patient services. In all, Bastyr University is dedicated to the welfare of our students and patients as well as to promoting equal opportunity and access in education and health care.

 In alignment with Bastyr’s DEI commitment, applications from members of underrepresented groups are encouraged. 

 

Hiring Range: $16.75 - $17.25, includes comprehensive benefits package

Qualifications:  Experience working with herbs, nutritional supplements, integrative medicine, health care, and natural products.  Cash handling and customer service experience required; product ordering experience desired.  Two years of college or equivalent and three years of retail sales.

Schedule: 

22-30 hours per week

Consistent availability required Monday, Tuesday, and Friday

Other possible shift times may include:

Monday-Friday 8:00AM-9:00PM

Saturday 9:00AM-2:00PM

Prescription

  • Process prescription orders for dispensary items. Pull patient prescriptions from EPIC order pool and communicate with providers in EPIC if any questions. Locate products, formulate teas and tinctures, and blend creams. Type labels, explain prescription labels, update patients’ dispensary records, and answer basic product questions from patients, doctors and student clinicians.
  • Take special orders for prescription items.  Locate accurate retail price for patient via catalogue or phone. Estimate time of arrival for product to patient. Process special orders upon arrival including Insurance Reimbursement, Financial Receipts and mail-out product. Explain special order procedures for patients, student clinicians, and physicians.

 

Communication

  • Doctors & Students: Provide product and patient information to doctors and students in-person and by phone.  Maintain and file dispensary records, retrieve and return phone messages, request updated information from doctors on behalf of patients.
  • Staff & Co-workers: Work collaboratively as part of a department team and the greater Bastyr community. Communicate with co-workers that might not cross shifts in-person. Facilitate communication between Dispensary Manager, Dispensary Coordinator, Dispensary Assistants, Work Study staff, student clinicians, academic faculty, and other department managers on occasion. 
  • Patients & Customers: Assist patients and customers in locating requested prescription and OTC (over-the-counter) products.
  • Public: Guide customer queries regarding health concerns to our Clinic.  Limit product and health information given to public in accordance with Bastyr Policy and DSHEA.

 

Finance

  • Sales: Handle financial transactions necessary for the sale of dispensary goods, both retail and prescription.  Operate point-of-sales cash register and bankcard machines, provide accurate refunds when appropriate and approved by supervising manager or lead.
  • Insurance/Tax Receipt: Generate Insurance Reimbursement Paperwork for Patient Submission.  Ensure correct product and price are recorded on form, Sign and Date to verify completion.
  • Mail Orders: Prepare, process and package requested items for Mail Order.  Include Insurance Reimbursement and Financial register receipts. Package mail orders to prevent any breakage, use mail meter accurately for correct date and charge, and verify accurate processing from start to finish. 

 

Inventory

  • Ordering: Complete weekly ordering of Dispensary retail and/or prescription inventory as coordinated with Dispensary Manager and Dispensary Coordinator, and with input from Clinic faculty and clinicians. Maintain ordering systems to ensure appropriate inventory levels.
  • Receiving: Complete processing of incoming dispensary inventory, unpacking shipments. Assess price changes from invoices, enter new inventory into stock, accurately price, and shelve product.
  • Merchandising & Cleaning: Arrange and maintain a clean, organized, and merchandized retail space and prescription goods section.

 

Other Responsibilities: 

  • Understand and follow clinic, university, and department policies.
  • Responsible for clear communication with department team and supervisors.
  • Thorough and accurate documentation of patient records and transactions.
  • Monthly team meetings and weekly or bi-weekly 1:1 meetings with management.
  • Semi-annual inventory counts in January and June.

 

Qualifications: 

Skills and Abilities

  • Ability to communicate well with variety of clientele and co-workers.
  • Ability to do several things at once in a fast-paced environment without error or lack of efficiency.
  • Ability to prioritize demands as they arrive and tactfully convey time constraints to staff and customers.
  • Ability to handle heavy phones and frequent customer requests.
  • Ability to adapt to a dynamic schedule and flow of business.
  • Ability to learn and operate cash register accurately and efficiently.
  • Ability to lift up to 50 pounds.
  • Must be proficient in MS Office, know how to type and use a computer keyboard.
  • Must have basic understanding of computers and the willingness to learn more.
  • Knowledge/familiarity with Latin and common names of herbs and their uses.
  • Familiarity with medical terminology very helpful.
  • Must have basic math skills for determining formula quantities.
  • Must have interest in natural medicine and willingness to work in a learning environment.

 

Experience:

  • Three years or more of retail sales, inventory management and customer service experience.
  • Previous work in the health field or natural products industry preferred.
  • Experience using Epic and knowledge of HIPAA and DSHEA strongly desired.

 

Education:

  • Two years of college education or equivalent.
  • Some coursework in anatomy, physiology, nutrition, first aid, and study of herbs.

 

Please submit a cover letter, resume and three references to jobs@bastyr.edu.

Applications submitted without the required attachments will not be considered.

 

Bastyr University does not discriminate against any person in matters of employment, application for employment, student or applicant for admission, or participation in our programs or benefits on the basis of the following protected classes: ancestry, gender, gender identity, or expression, sexual orientation, race, creed, color, religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), ethnic or national origin (includes language use and possession of a driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), age (40 and above), disability (mental and physical, including HIV and AIDS), marital status, genetic information, medical condition (genetic characteristics, cancer or a record or history of cancer), veteran or military status or any other protected category under applicable local, state or federal law. Our programs, services and facilities are accessible to individuals with disabilities. Please don’t hesitate to contact jobs@bastyr.edu to request or discuss a special accommodation due to a disability.

All applicants must prove authorization to work in the United States at the time of a position offer. Individuals must be able to perform the essential functions of the job, with or without reasonable accommodation. Any applicants requiring special assistance or an accommodation due to a disability during the application process should contact Human Resources at (425) 602-3087 (phone), (425) 602-3058 (fax) or jobs@bastyr.edu.