Job Title: 
Dispensary Assistant I – Part-Time (#19-000)
Job ID: 
Job type: 

Part-time, flexible position filling prescriptions, providing inventory support, and retail sales.


Process prescription orders for dispensary items: Pull patient prescriptions from EPIC order pool and communicate with providers in EPIC if any questions; locate products, formulate teas and tinctures, and blend creams; type labels, explain prescription labels, update patients’ dispensary records, and answer basic product questions from patients, doctors and student clinicians.

Take special orders for prescription items: Locate accurate retail price for patient via catalogue or phone; estimate time of arrival for product to patient; process special orders upon arrival including Insurance Reimbursement, Financial Receipts and mail-out product; and explain special order procedures for patients, student clinicians, and physicians.


Doctors & Students---Provide product and patient information to doctors and students in-person and by phone: Maintain and file dispensary records, retrieve and return phone messages, request updated information from doctors on behalf of patients.

Patients & Customers---Assist patients and customers in locating requested OTC (over-the-counter) products.

Public---Guide customer queries regarding health concerns to our Clinic: Limit product and health information given to public in accordance with Bastyr Policy.


Sales---Handle financial transactions necessary for the sale of dispensary goods, both retail and prescription: Operate point-of-sales cash register and bankcard machines, provide accurate refunds when appropriate and approved by supervising manager or lead.

Insurance/Tax Receipt---Generate Insurance Reimbursement Paperwork for Patient Submission: Ensure correct product and price are recorded on form, Sign and Date.

Mail Orders---Prepare, process and package requested items for Mail Order: Include Insurance Reimbursement and Financial receipts, package mail orders to prevent any breakage, use mail meter accurately for correct date and charge.


Ordering---Complete weekly ordering of Dispensary retail and/or prescription inventory as coordinated with Dispensary Manager and Dispensary Coordinator, and with input from Clinic faculty and clinicians.

Receiving---Complete processing of incoming dispensary inventory: unpacking shipments, assessing price changes from invoices, and pricing correctly.

Merchandising---Arrange and maintain an organized & merchandized retail/prescription space as well as neatly kept prescription goods section.

Other Responsibilities:

Must be proficient in MS Office, know how to type and use a computer keyboard. Knowledge/familiarity with Latin and common names of herbs and their uses.

Familiarity with medical terminology very helpful.

Must have basic understanding of computers and the willingness to learn more. Must have basic math skills for determining formula quantities.

Must have interest in alternative medicine and willingness to work in a learning environment.

Skills and Abilities:

Ability to communicate well with variety of clientele---students, doctors, patients and customers seeking information.

Ability to do several things at once in a fast-paced environment without error or lack of efficiency. Ability to prioritize demands as they arrive and tactfully convey time constraints to waiting staff and customers.

Ability to handle heavy phones and frequent customer requests. Ability to learn and operate cash register accurately and efficiently.

Position type: 

Experience working with herbal and nutritional supplements and alternative medicine. Cash handling and customer service experience required; product ordering experience desired. Two years of college or equivalent and three years of retail sales.


Three years+ of retail sales, inventory management and customer service experience. Previous work in the health field or natural products industry preferred.

Experience using EPIC and knowledge of HIPAA strongly desired.


Two years of college education or equivalent.

Some coursework in anatomy, physiology, first aid, and study of herbs.

Schedule: 12 hours per week plus additional shifts for coverage when needed, including evenings and Saturdays

Possible shift times include: Mondays 8:30PM-9PM Tuesdays 8:30PM-9PM Wednesdays 8:30AM-6PM Thursdays 8:30PM-9PM Fridays 8:30AM-6PM Saturdays 9AM-1PM

Salary: $16.00-17.00 an hour, depending on experience

Please submit a cover letter, resume and three references to

Refer to job #19-000 and title in subject line. Applications submitted without the required attachments will not be considered.

Our faculty and staff are committed to achieving our mission by educating students to be future leaders in the natural health arts and sciences. Bastyr University promotes a work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity.

Bastyr University is an equal opportunity institution. We do not discriminate in matters of employment or participation in programs, services or benefits on the basis of gender, race, creed, color, religion, national origin, age, sexual orientation, gender identification or expression, individuals with disabilities, genetic information, or veteran status. Our programs, services and facilities are accessible to individuals with disabilities. Please contact the university in advance if you require special accommodation due to a disability.

Special Note: All applicants must prove authorization to work in the United States at the time of a position offer. Individuals must be able to perform the essential functions of the job, with or without reasonable accommodation. Any applicants requiring special assistance during the application process should contact the Human Resources department by phone (425) 602-3087 or fax (425) 602-3058 or email

Hiring Range: 
Bastyr Center (Seattle, WA)
Work Schedule: 
M-S, 12 hours/week
Comprehensive benefits: 
Dispensary Assistant I – Part-Time (#19-000) | Bastyr University