Duties

Bastyr University Clinic is a student teaching clinic that allows our student clinicians to work with licensed naturopathic doctors to provide natural healing modalities for our patients.  Bastyr’s first campus was opened in Kenmore, WA in 1978 and the second campus opened in San Diego, CA in 2012.  Our mission is to educate future leaders in the natural health arts and sciences.  Respecting the healing power of nature and recognizing that body, mind and spirit are intrinsically inseparable, we model an integrated approach to education, research and clinical service.

Diversity Equity Inclusion (DEI) Academic Commitment: Bastyr University believes that inclusive diversity is essential for achieving academic excellence and creating a profoundly enriching university experience. Our faculty and staff are committed to achieving our mission by educating students to be future leaders that bring the natural health arts and sciences to people from all backgrounds. Promoting an educational environment that allows students, faculty and staff to develop their talents while experiencing a sense of community, we expect campus members to engage in respectful communication, behaviors and thoughtful self-reflection, increase their understanding of cultures and empower people who are disenfranchised, marginalized or oppressed. In so doing, the University pledges to prepare our students (and support faculty and staff) to recognize and appropriately respond to health inequities that affect multiple communities. This involves infusing DEI knowledge, skills, and practices in all academic programs, clinical training and patient services. In all, Bastyr University is dedicated to the welfare of our students and patients as well as to promoting equal opportunity and access in education and health care.

In alignment with Bastyr’s DEI commitment, applications from members of underrepresented groups are encouraged.

Bastyr University is now hiring a Lead Patient Services Representative II for the clinic in our San Diego location. We are seeking a friendly, team oriented, self-motivated individual as the first line of contact for the front desk department in our clinic.  As the Lead Patient Services Representative, you will maintain and supervise daily front desk operations for our clinic (schedule appointments, answer phones, check-in and check-out, collect copays, etc), oversee medical records keeping, referrals and refill authorizations, serve as a shift lead, train new hires, and manage (create and maintain) Standard Operating Procedures as it pertains to the front desk operations.  You will also be responsible for ensuring copay posting and transactions balance. Your goal will be to maintain fluidity of front desk operations on a daily basis and uphold positivity within the front desk department.  Your success will allow all Patient Service Representatives to work together and communicate as an efficient team and allow all patients to feel confident that they are heard and cared for.

Qualifications: 

Experience: 

  • Must have a minimum of one year experience in the PSR I position (or equivalent) working at least 20 hours per week in a medical office
  • Prior experience as a medical assistant is desired, but not required.

Skills: 

  • Must be able to facilitate positive communication with a diverse population both in person, in writing, and on the phone
  • Must possess exceptional customer service skills, be able to prioritize needs quickly, and multi-task
  • Must possess the ability to remain organized and focused
  • Must have ability to function as part of a diverse team and lead effectively
  • Must possess familiarity with computers, with basic skills in Microsoft Office databases (Word, Excel, Outlook)
  • Must possess familiarity with Epic (or other EMR software) to schedule patients, enter demographic and insurance information, enter visit charge and payment information, and generate reports
  • Must possess some familiarity with medical billing
  • Must be familiar with standard medical and natural medicine terminologies
  • Must possess some familiarity with health insurance
  • Must understand the concept of confidentiality in records management

Characteristics:

  • Reliable and punctual
  • Highly organized, detail-oriented, thorough, and self-motivated
  • Must enjoy working with people
  • Handle stressful situations professionally
  • Able to work diligently
  • Person of integrity
  • Can effectively lead a diverse team
  • Exudes positivity, compassion, and empathy

Education:  High School Diploma or equivalent experience required; college or post high school training desired

Job Benefits:  At Bastyr University, we offer a Comprehensive Benefit Package including Health, Dental & Vision, Holiday Pay, 403b plans, Section 125 plans.

Please refer to job title #20-025CA when applying and send cover letter, resume and professional references to: jobs@bastyr.edu

Bastyr University is an equal opportunity institution. We do not discriminate in matters of employment or participation in programs, services or benefits on the basis of gender, race, creed, color, religion, national origin, age, sexual orientation, gender identification or expression, individuals with disabilities, genetic information, or veteran status. Our programs, services and facilities are accessible to individuals with disabilities. Please contact the university in advance if you require special accommodation due to a disability.

Special Note: All applicants must prove authorization to work in the United States at the time of a position offer. Individuals must be able to perform the essential functions of the job, with or without reasonable accommodation. Any applicants requiring special assistance during the application process should contact the Human Resources department by phone (425) 602-3087 or fax (425) 602-3058 or email jobs@bastyr.edu.