Duties

Bastyr University is seeking an experienced and dedicated Patient Services Representative I.

Compensation $19 - $21 per hour, DOE

Work Schedule: 30 hours per week, may include evenings

Benefits:

  • 403(b) (Automatic Employer Contribution after 1 year and 1000 hours worked)
  • Medical, Dental, Vision
  • Flexible Spending Account or Health Savings Account
  • Employee Assistance Program
  • No cost Life Insurance
  • Disability Insurance
  • Sick Pay
  • Personal Day
  • Vacation
  • Community Service Days
  • Paid Holidays
  • Employee Tuition assistance
  • Public Service Loan Forgiveness eligible
  • Shuttle transportation available
  • LinkedIn Learning

POSITION SUMMARY

We are seeking a friendly, team oriented and hardworking individual as the first line of contact in our medical clinic front office. Duties include but are not limited to scheduling appointments, verifying patient demographics, check-in, check-out, answering phones, medical records keeping, referral authorizations, and collecting co-pays and amounts due at appointments.

ESSENTIAL RESPONSIBILITIES

  1. Answer phones and monitor clinic texting line, ascertain patients’ needs, and triage emergency calls/texts appropriately. Check and respond to patient emails. Facilitate communications between practitioners and their patients.
  2. Cashier all patient transactions including Epic payments, dispensary sales through Square, and all other visit charges. Balance transactions at the end of the workday, reconciling discrepancies and making appropriate changes to the posting records batch reports in Epic.
  3. Process all incoming paperwork (new patient paperwork, income-based adjustment application, release of information requests, etc) and verify accuracy and completeness, obtaining all legally-required informed consent if needed.
  4. Complete Daily Cash Reconciliation and Batch Reports and send to Finance department daily, after deposit has been made, noting any discrepancies and/or pertinent information regarding transactions
  5. Assist with Medical Record keeping of patients. This may include scanning documents into patients’ charts in Epic, fulfilling medical records requests, including subpoenas.
  6. Monitor our fax portal (OnBase/RightFax) and triage as necessary. Ensure all prescription refill requests are sent to the appropriate providers.
  7. Process any internal and/or external referrals as needed between providers.

OTHER RESPONSIBILITIES:

  1. Must be able to professionally serve a diverse population both on the phone and in the waiting room.
  2. Train new hires as needed.
  3. Other duties as assigned by the Clinic Operations Supervisor.

BASIC QUALIFICATIONS

Candidates must have previously worked in a setting where excellent customer service is a priority. Needs to be reliable, self-motivated, enjoy working with people, handle stressful situations in a professional manner, and be detail oriented and punctual. This person must be able to multi-task and work under time pressure in a busy clinic environment. Familiarity with Natural Medicine is preferred.

  1. Must have basic customer service skills with a heavy emphasis on appropriate phone etiquette.
  2. High School Diploma or equivalent experience required; College or post high school training desired
  3. Must be able to communicate professionally with a variety of different people in person, in writing, and on the phone.
  4. Must possess familiarity with computers, with basic skills in Microsoft Office databases (Word, Excel, Outlook).
  5. Must have a minimum of 1 year of experience in the PSR 1 position (or equivalent) having worked at least 20 hours per week.

PREFERRED QUALIFICATIONS

  1. Possess exceptional customer service skills and be able to prioritize needs quickly as well as multi-task. Must possess the ability to remain organized and focused.
  2. Knowledge of the basic philosophies of Natural Medicine.
  3. Phone skills must include the ability to maintain great patience and professionalism with a variety of callers.
  4. Familiarity with Epic (or other Electronic Medical/Health Records system).
  5. Must have ability to function as part of a team.​​​​​​

 

How to Apply:

Please refer to job #22-040 and position title when applying. Please send your cover letter and resume to: jobs@bastyr.edu.

 

COVID-19 Vaccination Requirement: All new employees must provide proof of fully vaccinated status on or before their first workday. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. 

About Bastyr:

Bastyr is a progressive internationally recognized pioneer in Natural Health Arts and Sciences education and research. Founded in 1978, the University today offers graduate and undergraduate degree programs that reflect multidisciplinary, science-based natural health curricula with an emphasis on the integration of mind, body, spirit, and nature. Regionally accredited since 1989, Bastyr University is composed of three schools, the School of Naturopathic Medicine, The School of Natural Health Arts and Sciences and the School of Traditional World Medicines. Bastyr is comprised of a main campus in Kenmore, WA, a health clinic in Seattle, and a branch campus and health clinic in San Diego. 

Bastyr University believes that inclusive diversity is essential for achieving academic excellence and creating a profoundly enriching university experience. Our faculty and staff are committed to achieving our mission by educating students to be future leaders that bring the natural health arts and sciences to people from all backgrounds. Promoting an educational environment that allows students, faculty and staff to develop their talents while experiencing a sense of community, we expect campus members to engage in respectful communication, behaviors and thoughtful self-reflection, increase their understanding of cultures and empower people who are disenfranchised, marginalized or oppressed. In so doing, the University pledges to prepare our students (and support faculty and staff) to recognize and appropriately respond to health inequities that affect multiple communities. This involves infusing DEI knowledge, skills, and practices in all academic programs, clinical training and patient services. In all, Bastyr University is dedicated to the welfare of our students and patients as well as to promoting equal opportunity and access in education and health care.

In alignment with Bastyr’s DEI commitment, applications from members of underrepresented groups are encouraged. 

Bastyr University does not discriminate against any person in matters of employment, application for employment, student or applicant for admission, or participation in our programs or benefits on the basis of the following protected classes: ancestry, gender, gender identity, or expression, sexual orientation, race, creed, color, religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), ethnic or national origin (includes language use and possession of a driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), age (40 and above), disability (mental and physical, including HIV and AIDS), marital status, genetic information, medical condition (genetic characteristics, cancer or a record or history of cancer), veteran or military status or any other protected category under applicable local, state or federal law. Our programs, services and facilities are accessible to individuals with disabilities. Please don’t hesitate to contact jobs@bastyr.edu to request or discuss a special accommodation due to a disability.

All applicants must prove authorization to work in the United States at the time of a position offer. Individuals must be able to perform the essential functions of the job, with or without reasonable accommodation. Any applicants requiring special assistance or an accommodation due to a disability during the application process should contact Human Resources at (425) 602-3087 (phone), (425) 602-3058 (fax) or jobs@bastyr.edu.