Bastyr University is now hiring a full time “In-Person” Patient Services Representative for our Clinic located in Wallingford. We are seeking friendly, team oriented and hardworking individuals as the first line of contact in our medical clinic front office. The position is in-person, 37 hours a week including day and evening shifts as well as Saturday hours. Pay range for the position is $17.50-18.50 DOE. This position receives comprehensive benefits including Health, Dental, Vision, Holiday pay, 403b, and section 125 plans.


Bastyr University believes that inclusive diversity is essential for achieving academic excellence and creating a profoundly enriching university experience. Our faculty and staff are committed to achieving our mission by educating students to be future leaders that bring the natural health arts and sciences to people from all backgrounds. Promoting an educational environment that allows students, faculty and staff to develop their talents while experiencing a sense of community, we expect campus members to engage in respectful communication, behaviors and thoughtful self-reflection, increase their understanding of cultures and empower people who are disenfranchised, marginalized or oppressed. In so doing, the University pledges to prepare our students (and support faculty and staff) to recognize and appropriately respond to health inequities that affect multiple communities. This involves infusing DEI knowledge, skills, and practices in all academic programs, clinical training and patient services. In all, Bastyr University is dedicated to the welfare of our students and patients as well as to promoting equal opportunity and access in education and health care.

 In alignment with Bastyr’s DEI commitment, applications from members of underrepresented groups are encouraged. 



  • Schedule appointments for various departments.
  • Verify patient demographics.
  • Check in/out patients.
  • Answer multi-line phones.
  • Process referral authorizations, insurance verifications (both online and over the phone), and collect copays and amounts-due at time of care.
  • Comply with all company policies and procedures including regular attendance.



  • Facilitate file management with the medical records and billing departments.
  • Additional duties as required.

COVID-19 Vaccination Requirement:  All new employees must provide proof of fully vaccinated status on or before their first workday. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine.




  • Previous experience in a medical setting with customer service emphasis.
  • High school diploma or equivalent experience is required.
  • Requires strong English language skills, both written and verbal.
  • Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Word, and Excel required.




  • Reliable, self-motivated, enjoys working with people, can handle stressful situations professionally, detail oriented, and punctual.
    1. This position schedules with 12 other departments and requires multi-tasking, and interfacing with multiple computer programs and work tasks simultaneously under time pressure in a very busy clinical environment.
  • Familiarity with natural medicine is preferred.
  • College or post-secondary training preferred.
  • Familiarity with Practice Management software (EPIC preferred).



This job description does not list all of the duties associated with this position and the employee may be required to perform additional duties assigned by the employee’s supervisor or otherwise a recognize requirement for this position. Bastyr University reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodations may be made to enable employees requiring accommodation to perform the essential functions of this job so long as the university can do so without undue hardship.


Bastyr University does not discriminate against any person in matters of employment, application for employment, student or applicant for admission, or participation in our programs or benefits on the basis of the following protected classes: ancestry, gender, gender identity, or expression, sexual orientation, race, creed, color, religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), ethnic or national origin (includes language use and possession of a driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), age (40 and above), disability (mental and physical, including HIV and AIDS), marital status, genetic information, medical condition (genetic characteristics, cancer or a record or history of cancer), veteran or military status or any other protected category under applicable local, state or federal law. Our programs, services and facilities are accessible to individuals with disabilities. Please don’t hesitate to contact jobs@bastyr.edu to request or discuss a special accommodation due to a disability.

All applicants must prove authorization to work in the United States at the time of a position offer. Individuals must be able to perform the essential functions of the job, with or without reasonable accommodation. Any applicants requiring special assistance or an accommodation due to a disability during the application process should contact Human Resources at (425) 602-3087 (phone), (425) 602-3058 (fax) or jobs@bastyr.edu.

How to Apply:

Please refer to job #21-049 and position title when applying. Please send your cover letter and resume to: jobs@bastyr.edu.