Patient Services Representative (PSR) I (#21-011 & #21-012)

Duties

Bastyr University is now hiring two Patient Services Representatives for our Clinic located in Wallingford. We are seeking friendly, team oriented and hardworking individuals as the first line of contact in our medical clinic front office.    

Diversity Equity Inclusion (DEI) Academic Commitment: Bastyr University believes that inclusive diversity is essential for achieving academic excellence and creating a profoundly enriching university experience. Our faculty and staff are committed to achieving our mission by educating students to be future leaders that bring the natural health arts and sciences to people from all backgrounds. Promoting an educational environment that allows students, faculty and staff to develop their talents while experiencing a sense of community, we expect campus members to engage in respectful communication, behaviors and thoughtful self-reflection, increase their understanding of cultures and empower people who are disenfranchised, marginalized or oppressed. In so doing, the University pledges to prepare our students (and support faculty and staff) to recognize and appropriately respond to health inequities that affect multiple communities. This involves infusing DEI knowledge, skills, and practices in all academic programs, clinical training and patient services. In all, Bastyr University is dedicated to the welfare of our students and patients as well as to promoting equal opportunity and access in education and health care.

In alignment with Bastyr’s DEI commitment, applications from members of underrepresented groups are encouraged.

Duties include but are not limited to scheduling appointments for numerous departments, verifying patient demographics, check-in/out, answering multi-line phones, referral authorizations, insurance verifications both online & over the phone, and collecting copays and amounts due at appointments. Our PSRs also work closely with our Medical Records and Billing departments and may perform additional duties as needed.

Qualifications: 

Candidates must have previously worked in a medical setting where excellent customer service is a priority. Needs to be reliable, self-motivated, enjoy working with people, handle stressful situations in a professional manner, and be detail oriented and punctual. Our front desk staff schedule for over 12 departments, so this person must be able to multi-task, interface with multiple computer programs and work under time pressure in an extremely busy clinic environment. Familiarity with Natural Medicine is preferred.

High School Diploma or equivalent experience required; College or post high school training desired. Must have excellent English language skills, both written and verbal. Strong computer skills are mandatory for this position with proficiency in Microsoft Office Suite. Staff work in multiple programs at the same time. Must possess familiarity with Practice Management software (EPIC preferred).

Benefits: Comprehensive Benefit Package including Health, Dental & Vision, Holiday Pay, 403b plans, Section 125 plans

Please refer to job #21-011 or #21-012 and job title when applying and send cover letter and resume to: jobs@bastyr.edu.

Bastyr University does not discriminate against any person in matters of employment, application for employment, student or applicant for admission, or participation in our programs or benefits on the basis of the following protected classes: ancestry, gender, gender identity, or expression, sexual orientation, race, creed, color, religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), ethnic or national origin (includes language use and possession of a driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), age (40 and above), disability (mental and physical, including HIV and AIDS), marital status, genetic information, medical condition (genetic characteristics, cancer or a record or history of cancer), veteran or military status or any other protected category under applicable local, state or federal law.
All applicants must prove authorization to work in the United States at the time of a position offer. Individuals must be able to perform the essential functions of the job, with or without reasonable accommodation. Any applicants requiring special assistance or an accommodation due to a disability during the application process should contact Human Resources at (425) 602-3087 (phone), (425) 602-3058 (fax) or jobs@bastyr.edu.

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