Bastyr Center for Natural Health Scores High Marks with Patients
Monday, March 3, 2014

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Summary

Teaching clinic earns second consecutive year of stellar results in regional patient satisfaction survey

Student clinician and patient during a visit at Bastyr Center for Natural Health

Newly released findings from the Washington Health Alliance show that once again, patients have a positive experience when visiting Bastyr Center for Natural Health, the Seattle teaching clinic of Bastyr University.

Bastyr Center ranked in the top five in each of the survey’s four categories, scoring at or above the regional 90th percentile:

  • Getting timely appointments, care and information
  • How well providers communicate with patients
  • Helpful, courteous and respectful office staff
  • Overall rating of the provider

The Washington Health Alliance survey, “Your Voice Matters: Patient Experience with Primary Care Providers in the Puget Sound Region,” is the only report of its kind. It is a nationally developed and standardized patient experience survey that covers 46 medical groups with clinics in 185 locations across the Puget Sound.  In the summary of results, Bastyr Center was one of five medical facilities to receive the highest marks.

“To be recognized for this level of sustained excellence is extremely satisfying,” said Bastyr Center Chief Medical Officer Jamey Wallace, ND.  “It illustrates what we have always believed in – taking the time to understand our patients and giving them the time and attention they deserve results in a positive experience for all involved.”

The high marks Bastyr Center received this year mirror the results from the alliance’s inaugural survey from May 2012. The difference? This year there were even more primary care clinics and hospital systems rated, and more patients who responded to the survey.

This report uses data gathered by the Washington Health Alliance. We certify that our use is consistent with the Alliance’s Rules of Use for Performance Results from the Community Checkup. To view results for all measures included in the Community Checkup see www.WACommunityCheckup.org.

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About Bastyr University

About Bastyr University

Bastyr University is a nonprofit, private university offering graduate and undergraduate degrees, with a multidisciplinary curriculum in science-based natural medicine. Recognized globally for its rigorous curriculum and strong research, the University has a primary campus in Kenmore, Washington, and a second campus in San Diego, California. Bastyr's international faculty teaches the natural health sciences with an emphasis on integrating mind, body, spirit and nature. A pioneer in natural medicine since its inception 40 years ago, Bastyr continues to be at the forefront in developing the model for 21st-century medicine.