Technical Support Specialist II

Job Title: 
Technical Support Specialist II
Job ID: 
#18-047
Job type: 
Technicians

 Bastyr University is an accredited private institution, internationally recognized as a pioneer in the study of natural healing. This position is based at our Bastyr Center for Natural Health, Clinic, location in Seattle.

Do you love helping others with their computer problems and questions? Are you a patient, excellent teacher? Consider becoming a key member of the Bastyr University Information Technology team, where we honor passion for excellence while encouraging work-life balance. Be the “front-line” person in answering trouble calls from Staff, Faculty, Students, and Alumni regarding network access, computers and phones at the University site. Excellent customer service is a must! Install and troubleshoot workstation software. Consult with other IT staff members and with outside vendors for guidance when necessary. Manage system-wide workstation security and anti-malware protection. Identify staff training needs, recommend training plans and provide training as needed.

Department: 
Information Technology
Position type: 
Staff
Qualifications: 

This position requires at least three years’ experience providing end-user computer and networking support in an environment of 150+ users. Excellent Windows hardware and software troubleshooting skills plus strong customer service capabilities, including good communications and instruction skills, are also required. Experience with MS-Office and maintaining VoIP phone systems is preferred, and the successful candidate will have at least a two-year degree in a related field, or equivalent experience. This position also is responsible for maintaining the Audio/Visual classroom equipment in the Clinic. Please note that we are looking not just for a technician, but for a “people person” who takes pleasure in helping others.

Bastyr University’s IT team currently consists of terrific professionals who have a lot of fun working together to provide the best possible computer services to our user community. We have an opening for a smart and creative individual with a commitment to excellence and a great sense of humor. This is a 40-hour-per-week full-time position, with a salary of $18.00 to $22.00 per hour, depending on experience.

Our excellent benefits include medical insurance coverage for many alternative as well as traditional practitioners.

Please indicate job title and number (#18-047) in subject line and send your cover letter, resume and references to: jobs@bastyr.edu

Location: 
Bastyr Center (Seattle, WA)
Work Schedule: 
40 hours per week
Comprehensive benefits: 
Comprehensive Benefits Package